Measuring and improving
customer satisfaction

Femme analysant des données de satisfaction
Assessment of customer satisfaction
Parcours client

Customer Experience Management

Femme entourée de ses collaborateurs

Employee surveys

Customer satisfaction is at the heart of companies, and at the heart of their transformation and their performance

Customer voice, customer journey, customer experience, CX, customer-centric,
customer-oriented approach … all those trendy topics have in commmon the same goal: the satisfaction of your customers. PRAXIS can help you to measure and improve your customer satisfaction.

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Our market expertise

Bâtiment Icon

Building and equipments

Icon Santé

Healthcare, cosmetics, chemistry

Icon Aéronautique

Aeronautics, automotive, transportation

Icon Industrie


Icon Distribution


Icon Service

B2B Services

Icon Informatique

IT, Telecom

Icon Papier

Paper / Packaging Industry

Icon Habitat

Social Housing

Why choosing Praxis?

B2B expertise
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B2B Benchmarking database
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International expertise
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Tailor-made services
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Double expertise in Market Research and Consulting
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Digital dashboards
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Dedicated point of contact
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Integrated ressources
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Reactiveness, agility, flexibility
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Praxis according to our customers

Julien Brin

Customer Experience Manager, DS SMITH PACKAGING

DS Smith Packaging France is the leader of corrugated cardboard packaging (30 industrial sites, 3 850 employee and more than 3 billion packaging manufactured per year). 

« Praxis has been a real partner since 2007 ; they conduct our customer satisfaction survey by telephone every 2 years.

This survey helps us managing the customer satisfaction, and share the best practices between our 20 production sites in France.

Their 2 main assets that make the difference:

  • Their interviewers are B2B professtionnals, they are very well trained to our products and are able to have a professional dialogue with our customers.
  • Their survey reports and management summaries, tailored for each of our sites, are really rich and quickly usable to decide and implement action plans.

At last, I have to highlight the strong dedication of the Praxis teams, at any level, that allowed the acceptance of our teams to the approach. This survey is now acknowledged as a real operational management tool. »

Michel Descot

Customer Service Manager, EDILIANS (IMERYS TOITURES)

French leader of clay tiles, EDILIANS, formerly Imerys Toiture, brings practical solutions for a healthy home, long lasting and energy saving.

“With PRAXIS, we are conducting a yearly survey with 1 000 of our customers interviewed over the phone on our 3 main markets. We have made such survey for the last 10 years with them.

Even if continuity is essential for such a tracking survey, PRAXIS has always been proactive and proposed us several improvements, brought us advices and ideas of improvements, and relevant action plan suggestions. Their reporting is of a great quality, and they are able to take your specificness into account, even in the long term.”

Didier Jacquet

Managing Director, BJ PARTENAIRES

BJ Partenaires is a middle-sized company based in Annecy, France, and specialised in the distribution of electric components for professionals and the design of electrical/switchgear cabinets.

“One of our own customers advised us to contact PRAXIS for conducting our first customer satisfaction survey.

Starting from scratchn they designed a comprehensive questionnaire adapted to our strategic touch points.

The survey results conforted us in our main strategic decisions, and helped us refining our positioning in our market.

The survey results were presented in 2 sequences ; first to a small commitee, then to all of our staff: that is a real plus for our managers!”



Let’s talk about your needs